Name Correction Policy

The policy below applies worldwide for Air Italy 191 ticket stock. Please follow these guidelines for corrections to passenger names that occur before or after ticketing to ensure that the PNR is documented correctly and to avoid cancellation of the PNR.

For all reservations and tickets through WTS you must always contact the Air Italy call center, telephone number +39 0789 52682, following the guidelines listed below,only one (1) correction of the name is allowed and no fee will be required.

Name Correction Policy for Domestic & International Tickets
Minor name corrections may be made without contacting Air Italy for assistance provided that the correction is limited to a maximum of five (5) characters.
Please follow these guidelines for name corrections that occur before or after ticketing to ensure that the PNR is documented correctly and to avoid cancellation of the PNR:
• Applies worldwide for Air Italy 191 ticket stock except for travel to/from India
• All flights on the ticket must be Air Italy operated
• Name corrections may not be made within 72 hours of departure
• Only one (1) reissue for a name correction is allowed per passenger ticket
All other changes are considered as Name Change not Correction and they are not allowed as per Air Italy fare rules.
1. Correction to the first or middle name

Travel agents may make a correction to the first or middle name and reissue the ticket without a waiver code
• Example : VERDI/ALESSANDRO changed to VERDI/ALESSANDROMARIA to match government issued ID
• Correct the name in the PNR
• Add the following OSI message to the PNR advising that a name correction has been made:
o OSI IG NAME CORRECTION TO FIRST/MIDDLE NAME ONLY
• Reissue the ticket as an even exchange (no other change to flights/dates allowed)
• No waiver code is required
2. Correction to the last name
Travel agents may make a correction to the last name and reissue the ticket without a waiver code
• Examples: DEANIGIS/PAOLO changed to DEAMICIS/PAOLO The travel agent may correct the last name because only two letters, “M” and “C,” are different from the original spelling ROSSI/MARIO MR changed to ROSSI/MARIO or ROSSO III/ANTONIO changed to ROSSO/MARIO
• Correct the name in the PNR
• Add the following OSI message to the PNR advising that a name correction has been made:
o OSI IG NAME CORRECTION 3 LETTERS/SUFFIX OF LAST NAME ONLY
• Reissue the ticket as an even exchange (no other change to flights/dates allowed)
• No waiver code is required Rules on name correction through the Air Italy call center by calling Telephone number +39 0789 52682
1. Addition to the last name without changing the name

• For example, GIALLI/GIUSEPPE changed to VERDIGIALLI/GIUSEPPE
• Correct the name in the PNR only when already updated from IG
• Add the following OSI message to the PNR advising that a name correction has been made:
o OSI IG NAME CORRECTION ADDED SECOND NAME TO LAST NAME
• Reissue the ticket as an even exchange (no other change to flights/dates allowed)
• No waiver code is required
• A fee of 8 euros is applied for each correction made
2. First and last names are inverted on the ticket
• For example, MARIO/ROSSI should read ROSSI/MARIO
• Correct the name in the PNR only when already updated from IG
• Add the following OSI message to the PNR advising that a name correction has been made:
o OSI IG NAME CORRECTION FIRST AND LAST NAME INVERTED
• Reissue the ticket as an even exchange (no other change to flights/dates allowed)
• No waiver code is required
• A fee of 8 euros is applied for each correction made

Secure Flight Passenger Data (SFPD)

If a passenger name has been changed or corrected in a PNR that contains Secure Flight Passenger.
Data (SFPD) information, the SSR DOCS will be removed from the PNR. It is necessary to enter a new SSR DOCS containing the SFPD for the passenger after the correction to the name has been made.
Original DOB and gender must not be altered from the initial input

Codeshare Flights

Name correction policy is not applicable on codeshare flights where Air Italy is the marketing carrier.